We in Australia have given up on good service. It’s something that existed in the dim past when department stores were competitive and efficient. I remember when a store such as David Jones ( an Australian icon) which has been around for years used to phone me the day after I made a purchase to see if I was happy with the service.
That sort of thing no longer occurs. Nowadays, we are grateful if a salesperson turns up and asks if we need any help.
So it really bowled me over when I had a problem downloading a book onto my kindle and filled in a request for help. The response was immediate. No sooner had I asked for help that the question was posed “Do you want us to phone you now or in five minutes?” I replied now and now it was. Someone from Amazon phoned me straightaway and explained that I need to REFRESH my kindle from time to time. She proceeded to go through the refresh process with me and fixed the problem.
The lady on the phone even sent me an email with instructions on how to refresh my kindle in the future.
That’s what I call service, amazing service, and all credit must be given to Jeff Bezos for making Amazon super efficient.