Month: December 2009

Lili says no to Tiger Woods

liligans totally absurd

Went to my “Women who have not slept with Tiger Woods or Bill Clinton” meeting this week and it was pretty lonely there. Just a couple of us, really. And it’s not as if we hadn’t been approached by either of the gentlemen. The other member of our club was a golf pro who had offered to caddy for Tiger but that’s as far as she was prepared to go.

As for me, I really didn’t want to come between a man and his wife. Call me old-fashioned, but I was primarily thinking of my own marriage. It isn’t easy being married and I wasn’t prepared to risk it all just for the glory of being another bimbo who fell for a celebrity.

Which brings me to the sad truth of it all. If it weren’t for the fact that Tiger and Old Bill are famous men, would anyone, including their wives, give them the time of day? There is an old Jewish saying that a rich man is handsome, has a great personality and sings well too.

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Napoleon Perdis meets his Waterloo on service.

liligans So you think you're cultured?

When it comes to customer service Napoleon of Cosmetics fame is disappointing. I phoned his Australian Head Office in Sydney to complain about one of his products. In the past, his Cake Eyeliner Sealer has been very good but this latest bottle evaporated too quickly as soon as it was poured onto the cake of eyeliner.

The service person on the end of the phone said there must be something wrong with the product. On this we agreed. She then suggested that I post it Registered Mail to Sydney. Now that seemed silly to me because the sealer only cost $22. So then she suggested that I search for the receipt and then go to the shopping mall with it and have it replaced.

I asked her why I couldn’t exchange it at the local pharmacy which stocks Napoleon cosmetics, but she said that this is impossible because it is not a concept store….whatever.

It’s really not worth all the trouble, is it? I’m only writing about this because I had a similar problem with a Chanel product but Chanel’s service was totally different. Its Customer Service Manager sent me a postage-paid jiffy bag in which I placed the faulty item and returned it. I received a replacement in the next delivery.

That’s how you should treat customers and that’s how you will keep them loyal to your products.