Twas the day before Christmas when all through the house
Not a creature was stirring.
Especially the technician from Telstra.

He was supposed to come between the hours of 7 am and noon to replace a modem. At noon we phoned Telstra and were put through, after the initial long waiting period, to Ruis in the Philippines. He assured us that the technician was on the way and would be with us in half an hour. Was there anything else he could do for us?

I have a growing list of things that Telstra can do for us, all of it requiring the flexibility of a contortionist.

We sat down to wait and then the phone rang. Telstra had overbooked its technicians. They didn’t know how this mix-up could have happened. Why would they? I was not in the least surprised by their ignorance. Could they reschedule for next Saturday morning between 7 am and noon?

I’m beginning not to mind as much as I used to, because even if they come they can’t fix the ruddy problem.