Thought I would buy an eyebrow pencil while shopping at the Chadstone Fashion Mall. Was told by the staff in Gloss, a cosmetics and accessory store, that there was no difference between eyebrow and eyeliner pencils. Was persuaded to buy an eyeliner. Left the store unconvinced that the advice had been correct. Decided I had better return the wrong product and was told that there would be no refund. It had been half and hour since I had been sold the wrong product.
I could get a credit or buy something else of a similar value since Gloss’s policy is “no cash refunds”. I was forced to choose something else since the young girls were adamant that Gloss does not give refunds if you have doubts about the product. Mind you, the pencil had been unopened and had not even left the shopping centre.
There was no warning in the Gloss store about not giving a refund and so this came as a surprise to me. This sort of meanness would not occur in other stores such as Priceline, for example. So in future I will shop at a store that cares about its customer service.