The Joke’s on us at ToysRUs

All we wanted to do was to purchase a toy for our little granddaughter who is currently living in the USA. “Anything from Toy Story 3 would be great” according to her dad, our son.

What better store than ToysRUs for a gift to be sent from that American store to an American address? Simple? Not exactly.

We looked up the website and selected a doll for her. Then we proceeded to order it online. Easy? Not exactly.

ToysRUs would not accept our credit card because we live overseas in Australia. Understandable? Perhaps. Amazon can do it but apparently ToysRUs can’t.

So credit card was out of the question.

How about money then? A cash transaction online?

The following is the reply we received from this company:-

Thank you for contacting regarding transferring money to one of our bank accounts. I am sorry, but ethically we cannot do that. I sincerely apologize for any inconvenience this may have caused you.

If you need any further assistance, please feel free to call us at either of the numbers listed below or just respond to this email. Thank you again for contacting We value your business and look forward to serving you in the future!


Melissa Green
Guest Service Team (800) ToysRUs / (800) 869-7787 (888) BabyRUs / (888) 222-9787
Available 24 hours a day, 7 days a week!!

Yes, you read it correctly. ETHICALLY is the word Melissa Green used.

It’s comforting to know that ToysRUs value our business and look forward to serving us in the future. I wonder, though, in what capacity they intend to serve us 24 HOURS A DAY. 7 DAYS A WEEK if they won’t accept our money?

Perhaps we should offer some Dutch beads, buttons and other trinkets to Melissa and the Guest Service Team at ToysRUs.


2 thoughts on “The Joke’s on us at ToysRUs

  1. The Surgeon of Crowthorne (or one of his co-conspiritors) fed in “rules of conduct” or “legality” as having connections with “ethics”.
    Who’d have thought Melissa would dig so deep?!!


    • We actually have been obliged to ask our son to buy the present for his daughter and we will reimburse him. He is reflecting on the ethics of such an agreement. lol
      Max, his actual comment was “what morons!” The mind boggles, doesn’t it?…

      We have to be kind to Melissa as she is only a guest with the company, but she certainly has dug herself in very deeply.


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