My bad experience with Eyesential under-eye enhancer

After seeing the miraculous results of Eyesential under-eye enhancer on “A Current Affair” I accepted a free trial of it at Chadstone Shopping Complex today. Before trying it out I asked all the right questions and was reassured that it is perfectly safe and couldn’t irritate my skin.

It did tighten the puffiness under one eye. The other eye was not as good and the demonstrator said she probably had not cleaned the area enough. I decided to go for a walk and have a coffee before agreeing to the purchase.

Anyhow, I’m so pleased that I didn’t fork out the money because I developed a red blotch under the eye area that had improved in appearance. So I returned to the demonstrators and they removed the Eyesential with a wet cotton wipe. It was uncomfortable and then I felt as if the skin was burning.

Perhaps some people wouldn’t have side effects from it, but I definitely had a bad reaction to it. Thank goodness I didn’t leave the stuff on for too long.

The moral of this story is “if it sounds too good to be true, then it probably is.”

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101 thoughts on “My bad experience with Eyesential under-eye enhancer

  1. Just put this crap on my face and I look terrible. It crystallised on my face and burned like hell leaving a nasty red rash then it felt like shards of glass under my eyes when I tried to remove it. I look a mess and its painful. I can’t even put cream around eyes. It should come with a warning. I used the product as instructed and shook the bottle for several minutes and used a small amount.

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  2. This product is amazing. The most important thing you must do before using it is to shake the bottle really well, otherwise it is a little gritty and is like rubbing sand on your face. I have gone thru several bottles with success and love this product.

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    • I agree with you!! It was a miracle cream for me. I’ve got very puffy under eyes & this product did do what it’s meant to be doing. I only used it if I was going to a gathering or social event & it definitely worked for me by reducing heaps of the puffiness under my eyes. I bought it when it first came on the market & it was buy one & get one free.

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  3. I have used eyesensual for about 3 years,recently using it every morning.i have had severe reactions in the last 2 months swollen eyes red patches on cheeks and round eyes looking like burns.also itchy like tiny pin pricks. The last time i ended up on steroid tablets.i couldnt think what it could be as i hadnt changed anything,but i had.i had started taking my make up off everynight and i was using face wipes.i will continue with eyesensual but wash off to see if i still have a reaction.the only other change has been that iv sat in the sun.we dont get much in england so it could be that combination but i hope not.

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  4. I have been using Eyesential for 2 years everyday and love the product it completely diminishes lines all day. Before I put it on I wipe under the eyes with a wet contain ball and let it dry for 5 minutes then I place a small amount under each eye and wipe from nose to outer eyes a few times then using card board I fan under each eye until completely dry. I do not place makeup over it as it will affect it. I buy my bottles from UK through EBay for $50 including postage every 3 months. By using it everyday I have prevented further lines from forming as the eyesential helps to keep skin firm.

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    • are you ‘pulling the p**s’ or are you for real? I’m curious because I’m seriously thinking of buying this stuff, I don’t have sensitive skin so I’m hoping it will work, but if the haemorrhoid cream works I’d rather buy that lol

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  5. I bought Eyesential because of TV ads.
    The first time I used it I broke out in a large rash under one eye that took 2 weeks to clear up. Tried it again with same result. I have used another product which worked well without the rash. I would not buy it again

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  6. Happy New Year!
    Very interesting forum, thanks all for your comments.
    I saw this advertised on the telly this morning and must say was impressed with the live demo.
    However, am I right in saying that you can’t apply any facial moisturiser or makeup (except mineral makeup) over the top of this product?
    How then, does that suit the majority of people (except perhaps men) or anyone with dry skin, who would wear some type of moisturister and/or makeup every day? Considering the demographic this product is sold too (older women) most if not all would use a moisturiser daily.
    What about at night, when of course you would want to wear makeup for an night out?
    I’m not a fan of mineral makeup, I prefer the coverage of a liquid foundation to cover mild acne and redness, so I couldn’t use Eyesential then, could I?
    If that’s the case, I am unsure how this product is practical for the majority of women. (Again, it would seem fine for men who don’t use misturiser or makeup.)
    I’d love to hear more from those who succesfully use this product but also use moisturiser and/or make up.
    Thank you.

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    • i have used this product for yrs at least ten i put on moisturiser on good ten mins before putting eyesential never had a problem tho now only use it if going out like to have few days to rest my skin xx

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  7. Lucinda, I’ve used haemorrhoid cream under my eyes for years, though, honestly, it doesn’t appear to help at all (just in the habit, I guess). As you say, it’s cheap, and I find it feels soothing, or just like a moisturizer (which I also use). Was interested in Eyesentials after seeing a morning show promo, but can’t afford to waste money, and these responses don’t make it sound like a good idea, especially if I can’t wear makeup over it. I may look into the couple of other, alternative products folks have mentioned here. Being 56, I’m definitely interested in finding aids to looking better, and less ‘tired.’

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  8. It works really well I was astonished after application as I am 53 and have under eye bags and dark circles, looked amasing untill I applied make-up and then looked like I had not even applied anything, so great if you dont wear make-up but sadly no good for me.

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  9. hi..i have been using eyesential for over 3 years with no problems.suffer with puffiness under eyes which no other creams would get rid of.when I found this product and applied it,i looked years younger and less tired….until the last few months!!!my eyes started burning,red eyelids,under eyes red,sore patch on my neck..i look awful and am so paranoid have taken to wearing glasses.have been trying to work out why this has happened to me now?am so gutted,as I am waiting to see an eye specialist to determine why my eyes are so sore,and the redness will not go whatever soothing creams I try to apply.i now look 20 years older!!!my confidence has gone,am so paranoid and depressed.i never thought it was because of eyesential because have previously had no problems…I definetly think it has caused my eye burns now after reading all your comments on this forum and only wish id read it sooner…when I eventually see my consultant eye specialist..i think I will be telling him what has caused my horrific appearance..not him tell me..am so gutted

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  10. I have used this product intermittently for over 8 years. I do not purchase it anymore. It crystallises in the jar if not used regularly, it crystallises on the face , intermittently if you just happen to get a little amount if make up on it, if you have allergies to pollen and your tees water , it crystallises, if you get something in your eye you have to be careful not to rub. Get it right , have a perfect day and the product is fantastic. I have experienced good and bad with the product but use Hydroxatone from US now but interested in the other mentioned.

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  11. got my product today and could’nt wait to try it. 3 hours later and I’m not saying that now!!!! Dreading tomorrow to see what I wake up to. I have had a severe reaction to this product, it has burned and left me looking a mess. i’m beside myself. a friend said to dab my eyes with milk to try and relieve the pain. they need to be held accountable for pain and suffering and if anyone here is interested in being involved with me in a class action please email me lisafischer@live.com.au

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  12. Hi,
    I have not purchased this product but was interested to know whats in it. The posts are really concerning. Angie posted something about how to apply it, and says it should only be used with mineral makeup (because the company selling it says this is all you should use). To me, this proves the company is aware that reactions do occur for some people. Also, I am not a chemist nor a doctor, but have studied chemistry and to me it seems that a lot of people are actually getting chemical burns from this product, particularly if there is long term damage from burning sensations. My assumption is that chemicals in some cosmetics will react with the chemicals in eyesential. For other users, simply the chemicals in eyesential are enough to cause a severe reaction. company should tell you to do a 3 day patch test like they do on packets of hair dye. They should warn of possible reaction. I would not trust their reps in a shopping centre and would highly recommend seeking professional medical care if you do have a reaction. I am just going to stick to my raw egg eye mask and AHA face cream. Cheaper, effective, and no long term damage.

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  13. well now I’m really confused! I’m sure some reactions are genuine and not from using incorrectly but then it hasn’t appeared on TV or been declared medically or legally a risk that I know of? I’m sure that each and everyone of you is honest but I know other blogs have been used by those wishing to create negativity on a competitor’s product and it would be good to have back up from somewhere else as well?

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  14. After watching the product being used on TV, I thought I would check out the ingredient in it and it was so surprised to see aluminium and iron together, girls you are putting a burning agent on your faces when they are combined, it’s no wonder people are bing burnt by this product, please do you research as I doubt they are going to pay to have the damage to your face,

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  15. The problem is that even though the product may have the same advertising and business logo, it may have been produced in a different manner, and packaged in the exact same packaging so to lead people to believe that they are using the original product created by the first company to discover this wonderous product , but in fact the problem is far bigger then the consumers or sellers problem, it is unfortunately a fault that all businesses have with buying faulty or should I say fake products that are packaged as the real deal, but in reality they have been lead to believe that these products are safe and can be used. There are many products that have been, produced under false pretense and then sold to business that are buying what they believe are safe and reliable products. Also the other problem is that people with such sensitive skin should not be using any sort of product that is applied on there skin, if in fact they have had a allergenic reaction they they should visit a doctor or dermatologist for a consultation. If you have skin conditions or sensitive skin then you should not be purchasing then using any skin product without professional help. Commonsense is a virtue.

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  16. This product Is AMAZING Amazing…It does exactly as advertised…I have been using this for 10 years,,,with NO Problems..

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  17. Hi, saw the Eyesential on TV this morning and it was very tempting to just ring and order, but when I typed into Google ‘Does Eyesential really Work’ I found all these comments, I decided not to go ahead as I dont want to have my skin burnt with aluminium and iron, and it seems that there is very little support from the company. They need to be held responsible for all the people they have caused pain and damage to. Thanks for being honest everyone.

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  18. I purchased a bottle of Eyesential at Chadstone, Vic 8 years ago. I experienced all the same results listed above. My skin was clean but I still had the white deposits. The skin felt mildly burnt the first time and was worse the next day. I also found if you smiled it wrinkled unnaturally. I ceased using it until today after seeing it advertised on the TV yesterday on Channel 9. I had the same reaction so googled the product and found all these blogs. I will throw out the product now.

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  19. I’m considering buying the lift for my mum for her 60th birthday present and after reading these comments I’m a bit torn. I definitely don’t want my mum to experience burning on her face but I can’t help but think that if a lot of people have had these reactions and some of you have stated you are suing them, why haven’t they been shut down? Also, A Current Affair did a piece on this and it was tested on women and it worked (some more so than others of course) and an independent doctor tested it on a women and he said that it works, it’s only a temporary solution and that irratatuon might occur when taking it off.
    I definitely don’t want to waste my money but is it only the eyesential that people have had reactions too or The Lift aswell? Thanks

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  20. I’ve been reading all these comments with great interest – I tried Eyesential years ago and had the reaction others have described – redness, itchiness and white look so I gave up on it. I now use The Eyelift Kit – it works in the same way but is much more gentle on the skin, at least that’s what I have found. It doesn’t feel so tight when you put it on and my skin isn’t red afterwards. I have lines at the sides and under my eyes and they disappear when I’m wearing it. I like the company too – they make it in Australia and my order always arrives within a few days.

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  21. The first time I used it..lucky on just one eye to try to see the comparative difference…it burnt! So I didnt use it again.
    WHAT A WASTE OF HARD EARNED MONEY!
    I didn’t phone them because I felt RIPPED OFF.
    I’ll never buy anything off tv again.

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  22. I had the same experience as Karen – found Eyesential was too harsh for my skin but now use The Eyelift Kit. I like that it comes in different sizes so you don’t have to start with an expensive big bottle. And there’s no wastage either.

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  23. I have also read an analysis of these sorts of products which points out that they are not really good for wrinkles in the long term and may even make them worse as they just artificially stretch the skin out temporarily. Don’t forget to give some thought to the long term effects.

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  24. I found this site so helpful, was going to get Eyesentials after seeing the ad on a popular morning show. Thought I should do some of my own checking and I’m so glad I have, will not be getting this product and I will keep doing my own homework to find the product that suits me.

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  25. I have also used this product off and on for a number of years and recently after using it for a number of days in succession I started to experience some visual impairment and dizziness, I couldn’t understand what could be causing this as it had never happened before however I had never used it that frequently. I decided to experiment with it myself and gave it a break for a while during which time the symptoms went away, and then used it again for a few days in a row and experienced the same symptoms, it now scares me and I have one full bottle in stock and doubt I will use it again. I fully intend to try to contact the company but hold out little hope after reading other users comments.

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  26. I purchased this product after having it demonstrated on me at the Melbourne Health & Fitness expo. Obviously I was impressed enough with the results to buy.
    Used it twice last week, but only had it on for half a day or so. Yesterday wore it for a full working day.
    (Note: it was applied to completely clean skin, not overapplied, no moisturisers and a light coat of Arbonne mineral powder over the top)
    When it came time to remove it (with tepid water, again, as instructed) that evening, the skin was red and tender. When I woke this morning, both eyes have red, painful welts. I’m horrified! I look awful and my eyes are so sore. I spoke to ‘Lydia’ from the company this morning. She acted very surprised when I described what has happened. I have asked for a refund and was given a return address (PO Box in St Kikda) to send the unused product to. Of course, I’ve had to pay for the return postage and I’m a skeptical that I’ll receive the refund at all.
    Obviously the salespeople don’t disclose the adverse reactions this product can have (by the sounds of it some of them will deny them entirely!).
    Lucky to those that are able to use this product without problems, but be aware that it can be very nasty for others.

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  27. I bought eyes essential and was using it to give me a freshend up look and feeling, with no problems at all, I’m on my second bottle BUT I have recently noticed wrinkles and bags under my eyes that I did NOT have before using this product. I think it gives you wrinkles and bags and puffiness under the eyes so you can keep buying the product. I have now stop using the product. I would not recommend it.

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  28. First time i have used this this product and never again under my eyes are red and looks burnt and so sore I have more wrinkles and bags than I had in the first place, would not recommend it.

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  29. I’ve seen the ads on tv for a very long time. I finally ordered some the other day. They have been advertising a new formula (which I assume Gillian would have received as her comment was only in May this year).
    On reading all these comments, I am now worried about possible results (and waste of money).
    The negatives seems to far outweigh the positives. If these negatives are in fact true, WHY hasn’t the product being recalled and the manufacturer prevented from advertising it.
    Where are the watch dogs????

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  30. Was given to me as a gift and I was so excited to use it. It worked okay although you couldn’t smile naturally and you couldn’t wear any makeup over it but it did puff out the bags and wrinkles.Up until recently I had no problems with it but just like some other people here I can no longer use it without swelling and redness occurring. Also it seems to leave a rough feel on the skin..like sandpaper. It’s a mystery to me why I’ve had this reaction after using it (on and off) over the last 2 years. Could the contents go off? All I know is I’m throwing mine in the bin because nothing is worth the burning sensation, redness and swelling.

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  31. Whats the point in spending so much money when it reacts with anything you want to apply over it and let’s face it its not cheap. My mum gave me some to try as she got a two for one deal but she wasn’t impressed either. What a shame is all i can say because i too have seen the tv advertisement and things that look too good to be true usually are. 😈

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  32. Good morning everyone. I have had a very bad reaction from this product also. The first time I used this product it was fine. The second time I felt a small burning sensation. The third day I have now have two welts under both of my eyes. I look terrible and it really hurts. I can’t even put makeup on as they burn And I can not cover the marks because it is so painful. I am very angree that I have like a lot of people on hear brought these items and have had a bad reaction as they clearly state it is for all skin types. I do not have sensitive skin at all and this product still did this to my face. I’d like to point out I purchased these products from them directly so they are not fake products. These items should be taken of the market as they are harmful to your skin. I found the more you use it the more wrinkles you get. Both products do nothing except hurt and the LIFT when applied is not a compfatable mask at all it dries so weird on your face and they state to leave for up to 30 mins. But after 15 mins it hurts and you have to run and scrub it of your face as it is very uncomfortable and irritating. Very disappointed that I payed $150 for each item with delivery and all I got was two black eyes!!!

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  33. I tried this product and agree with above comments I too now have red marks under my eyes and so itchy it is taking a long time to go its been a week now I only used the product 3 times $100.00 wasted. Has anyone any suggestions as to what to use to help heal this or get some relief?

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  34. I used this product for my eyes Only for four nights! It did burn a slight bit not to bad so I didn’t think much about it. Woke up on day five and it looked liked Zi had been sprayed in the face with pepper spray…eyes are burned, bright red, itchy and swollen. Three days later still itchy and red and red and then skin under my eyes is baggier more wrinkly than before.. Mortified since I’m getting married in 3 months. I do not recommend this product

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  35. You will age 20 years in 20 days if you use this.It stretches the delicate skin under the eye-eliminating the bags -but when washed on the skin has been pulled and remains saggier and baggier-I ended up looking ancient -still there years later unfortunately. It stretches the skin so much that it expands the surface area-terrible stuff.Avoid .

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  36. I purchased the sample of eyesentials and was extremely disappointed! The product made my skin feel tight and itchy. SO I attempted to call the phone number provided, several times only to learn it had been disconnected!!! I have since received and paid for (automatically deducted from my credit card) two more bottles!!!! I am returning both along with a letter from my attorney husband! I expect a full refund, or will take further legal action!

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